Terms of Business

(1) General Terms
For the purpose of these Terms of Business the following words shall have the following meaning:

(a) “The Company” shall mean Lets Decorate Limited, 40 Brook Hill, Woodstock, Oxfordshire, OX20 1JE, United Kingdom
(b) “The Customer” shall mean the person(s) or organisation for whom the Company agrees to carry out works and/or supply materials.

(2) Payment
(a) Standard payment terms for all works is 15 days NET from date of invoice as stated on all invoices, estimates and written communication
(b) 90 day payment terms are available by prior agreement and will be subject to a 20% surcharge to total charges for materials and labour under standard terms as set out in 2(a)
(c) If payment is not received within 30 days NET of date of invoice then payment term will automatically transfer to a 90 day agreement and therefore incur an additional 20% to the cost of labour and materials that are stated on initial invoice. There will also be an additional £35 + VAT admin charge added to the invoice for costs incurred
(d) Any non payment after 90 days will result in proceedings starting through the Small Claims Court to recover the monies. As well as additional charges incurred in 2(c) the debt and subsequent claim will also incur interest and admin charges as per Late Payment of Commercial Debts Act 1998
(e) Any costs incurred by the Company as a result of the agreed payment terms not being adhered to by the Customer will be charged additionally to the Customer plus £35 + VAT admin charge. This includes obtaining short term finance to cover costs incurred for work where payment is not received by the due date..
(f) Claims for additional charges as set out in 2(c), 2(d) and 2(e) can be made by the Company at any point within Six years of the date of the initial invoice
(f) Any dispute of charges set out in any invoice must be raised is writing via email to jon@pinpointcarpentry.co.uk within 14 days NET of the date of the invoice. Disputes raised after this time will be void.
(g) Payment by cheque is not accepted.

(3) Access to the property/job site of works
(a) The Customer agrees and understands that access to the jobsite must be provided to the Company between 8 a.m. and 5 p.m., Monday through Saturday, for the duration of any works.
(b) If at any time access is not available to the Company for any reason, the Customer agrees to reimburse the Company at the rate of £25 per man-hour, plus any additional related costs incurred as charged from third parties. This includes when keys provided to the Company for access to the property do not work.

(4) The Customers responsibilities
(a) The Customer will assume responsibility to remove from any and all work areas, all household and personal items (with the exception of large furniture such as sofas and beds), and store those items away from the work area during the duration of the job. The Company will not be held liable for damage to any items not removed from the work area. Any and all items remaining in the work area may be moved by the Company, and the Customer agrees to pay the Company at a rate of £25 per man-hour for moving these items.
(b) The Company will move large furniture at no cost to the owner (unless specified otherwise). The Company will not be held liable for any damage caused by moving any items.
(c) Due to insurance regulations and safety procedures, the Customer, other contractors, workers, children, pets, and individuals will not enter the work area unless agreed upon by both the Company and the Customer. If other contractors, workers, children, pets, or individuals are to be present during the duration of the scope of work, the Customer shall not schedule or permit such activities that will interfere with or prevent the timely and successful completion of the work.
(d) The Company shall not be held liable for any damage caused to its work by anyone other than the Company and its employees. The Customer agrees to compensate the Company at the rate of £25 per man-hour to correct all such damage.
(e) Unless otherwise stated estimates by the Company do not make allowance for any cleaning required before work commences. Where required the Customer agrees to compensate the Company at the rate of £25 per man-hour to carry out any cleaning.
(f) The Customer agrees to provide sufficient lighting to all areas of work (internally only) with all light bulbs in areas of work to be in working order.
(g) All internal surfaces must be dry prior to the Company arriving for work. In particular (unless otherwise agreed in advance) when work is due to take place in bathrooms a shower should not be used on the day of works (both before and after).
(h) Unless previously agreed the Customer will provide the Company sufficient parking for one vehicle within 20 metres of the front door of the property where work will take place. Unless stated estimates do not include the provision for purchase of parking permits or tickets and where such are required these will be charged additionally. Where parking is not available within 20 metres of the front door of the property where work will take place the Company reserves the right to make additional charges at the rate of £25 per man-hour to load and unload vehicles.

(5) Charges if Customer postpones or cancels the works
If the Customer cancels this agreement the Company reserves the right to charge the Customer a postponement or cancellation fee according to how much notice is given as set out below. “Working Days” refers to the normal working week of Monday to Friday and excludes weekends and Public Holidays. If working on a day rate basis where no estimate was provided labour and total cost of estimate will be determined to be £200 per day:
(a) More than 15 working days before the works were due to start: No charge
(b) Between 11 and 15 working days inclusive before the works were due to start: 25% of the labour part of the estimate
(c) Between 6 and 10 working days inclusive before the works were due to start: 50% of the labour part of the estimate
(d) Less than 6 working days inclusive before the works were due to start: 75% of the total cost of the estimate
(e) Within 48 hours of the works being due to start: 90% of the total cost of the estimate

(6) Promotion and advertising
(a) The Customer authorises the Company to display a sign for the duration of the works, and to use photographs/video taken at the jobsite for display, promotion, and advertising, without compensation to the Customer. This section will be void if not allowed by covenants or restrictions.

(7) Inspection of completed work
(a) Upon substantial completion of work, the Customer agrees to conduct an inspection of the work with the Company. All defects and uncompleted items should be noted at this time. The inspection must occur under normal lighting conditions, without magnification, and from a normal viewing position, in accordance with the industry standards.

(8) Manufacturers specifications
(a) All materials will be applied and/or in installed by the Company according to the manufacturer’s specifications.

(9) Industry standards
(a) All surface preparation, coating application, and/or installation shall meet or exceed industry standards. You are hiring an experienced, professional contractor. Elements of the job will meet or exceed normal accepted practices in the industry.

(10) Warranty
(a) The Company warrants that all materials will be of standard or above quality. Labour is warranted for a period of two (2) years. All product warranties will be extended to the Customer upon payment in full for work completed.
(b) The Company’s liability under a warranty claim shall not exceed the total price charged for the work performed.
(c) The Customer shall make warranty claims immediately upon discovering defect or performance problem.
(d) In the event that the substrate or any prior coating fails beneath what the Company has installed and/or applied, the Company will not be held liable for the failure of the substrate or any coating.
(e) Failure by the Customer to comply with the terms, conditions, and payment schedule of this agreement will void all warranties.

(11) Unlimited Touch Up Offer
(a) The Unlimited Touch Up Offer applies to all works where the property in question has had a full internal redecoration under one job. A full internal redecoration involves painting of at least 1No coat of paint on all ceilings, 2No coats of paint on all walls and 1No primer coat and 1No top coat to all paintwork
(b) The offer involves the Company returning for one hour, in one single visit, on one occasion every 12 months from the works completion.
(c) This visit will take place no earlier than three months prior and no later than three months after the anniversary date of the works. The Customer must contact the Company to arrange a visit for touch ups. No reminder or prompt will be sent from the Company to the Customer.
(d) This offer lasts for the full duration of when the Customer resides in the property as their main and principal home. For rental properties and similar the offer lasts for two years from the date of work completion.
(e) A ‘Touch Up’ involves painting over any surface that was painted under the initial works and which does not require a ladder
(f) No filling or caulking of surfaces are included in this offer
(g) If the paint colour to any surface is not White, Magnolia or Natural Calico then the paint will have to be either left over from the initial works (left and stored on site) or purchased and supplied at additional cost
(h) Failure by the Customer to comply with the terms, conditions, and payment schedule of this agreement will void and cancel the Unlimited Touch Up offer