Free Return & Refund Policy Generator

A Return & Refund Policy is a legal document that outlines the terms and conditions under which customers can return products or request refunds. It sets clear expectations for both you and your customers, covering return timeframes, acceptable conditions, refund processing, and special circumstances. For e-commerce businesses, it is essential for legal compliance and building customer trust.

Under the EU Consumer Rights Directive, consumers have a mandatory 14-day "cooling-off period" to return most goods purchased online without giving a reason. This applies to all EU countries (including Norway via EEA). Businesses must clearly display this right and cannot charge restocking fees for these returns. Some products are exempt (digital downloads, perishables, custom items).

Yes, if you serve both markets. EU/UK law mandates a 14-day return window and prohibits certain fees, while US law varies by state with no federal return requirements. Our generator creates policies that comply with both jurisdictions by including EU mandatory provisions while allowing flexibility for US customers. You can specify your target markets during setup.

Yes. While digital products (software, e-books, courses) are generally exempt from the EU 14-day return right once downloaded, you still need a refund policy. You should cover: technical issues, download failures, accidental purchases, and your discretionary refund process. Our generator includes legally compliant "no returns" clauses plus fair refund provisions for technical problems.

Yes, for truly custom or made-to-order items (personalized products, bespoke services), you can exclude them from refunds under both EU and US law. However, you must clearly disclose this BEFORE purchase and ensure customers acknowledge it. Our generator includes legally compliant exclusion language plus handling for defects vs. buyer remorse.

Your policy should distinguish between: (1) Defective/damaged products (full refund + return shipping covered by you), (2) Change of mind returns (refund allowed but customer pays return shipping), and (3) Items damaged by customer (no refund). The EU 14-day window covers "change of mind" but you can require items be unused/original packaging. Our Unused/Undamaged Required add-on ($10) includes detailed clauses for each scenario.

Restocking fees (typically 10-25%) are allowed in the US but PROHIBITED within the EU 14-day mandatory return window. After 14 days, you can charge restocking fees in the EU if clearly disclosed. Our generator creates compliant policies that: (1) Never charge fees within EU 14-day window, (2) Allow optional fees for extended returns (UK/US), (3) Exclude fees for defective items.

It depends. For EU mandatory 14-day returns, you can require customers to pay return shipping UNLESS you did not disclose this upfront or the item is defective (you pay). For US/UK extended returns, you set the terms. Our generator covers domestic and international shipping responsibility, defective item handling, and cost allocation clauses.

International returns are complex. You should specify: (1) Which countries you accept returns from, (2) Who pays international return shipping (usually customer), (3) Who handles customs/duties on returns, (4) Import restrictions. Our generator provides legally compliant cross-border return clauses including customs responsibilities and rejected package handling.

Yes, the base Return & Refund Policy is 100% free and includes all essential clauses: return timeframe, conditions, shipping responsibility, refund processing, and contact info. Professional add-ons ($10-$24 each) provide enhanced coverage: Product Must Be Unused/Undamaged ($10), Receipt/Proof of Purchase Required ($10), Sale Items Refundable ($24), and Product Exchanges ($24). Maximum cost is $68 for all add-ons.